Free Frontline Customer Service Training Session

Two hour presentation by Brenda Clark Hamilton who is a dynamic keynote speaker and workplace trainer. Brenda offers fresh perspectives in leadership, communication skills, team-building, customer service, and offering one's best self to life, relationships and career. Brenda refers to her program as Fresh Coffee, noting that she strives to keep them new, refreshing and invigorating.

Topics Include:

• The Meat and Potatoes of providing excellent customer service
• The importance of a warm welcome
• Finding a way to say 'yes'
• Following through with what you say you will do
• The top criteria that customers use to evaluate service success and how to excel at each
• How to provide a stress-free experience for visitors by anticipating their needs
• Inexpensive ways to pleasantly surprise visitors or customers
• Do's and Don'ts of interacting with an upset customer
• The difference between a customer service attitude of Mojo and Nojo!